![](https://www.labatut.fr/wp-content/uploads/2014/08/picto-qualite.png)
Quality and success
Customer satisfaction is at the heart of Labatut Transports' concerns.
For this reason, each customer partnership is carried out within the framework of a strict and personalized quality commitment, service levels are predefined with each of them.
![Road transport prices](https://www.labatut.fr/wp-content/uploads/2014/08/img-contrat.png)
To guarantee the quality of its services, the company is therefore contractually committed to these service levels, including:
- Punctuality rate,
- Empty mileage rate,
- Transportation Cost / Transported Value,
- Breakdown of working time / driving time / waiting time,
- Average number of loading and unloading points per trip,
- On-time delivery rate
"We aim to build long-term relationships with our customers based on trust and transparency.
For us, satisfying them and meeting their requirements means building their loyalty and ensuring long-term collaboration."
For us, satisfying them and meeting their requirements means building their loyalty and ensuring long-term collaboration."