Quality and success
Customer satisfaction is at the heart of Labatut Transports' concerns.
For this reason, each customer partnership is carried out within the framework of a strict and personalized quality commitment, service levels are predefined with each of them.
To guarantee the quality of its services, the company is therefore contractually committed to these service levels, including:
- Punctuality rate,
- Empty mileage rate,
- Transportation Cost / Transported Value,
- Breakdown of working time / driving time / waiting time,
- Average number of loading and unloading points per trip,
- On-time delivery rate
"We aim to build long-term relationships with our customers based on trust and transparency.
For us, satisfying them and meeting their requirements means building their loyalty and ensuring long-term collaboration."
For us, satisfying them and meeting their requirements means building their loyalty and ensuring long-term collaboration."
